Ambali Foods Shipping and Exchange Policy

This Shipping and Exchange Policy applies to purchases made on ambalifoods.com (referred to as the “Site”) operated by ODOD Enterprises Private Limited (referred to as “we”, “us”, or “our”).

1. Shipping Policy

  • a. Shipping Locations: We currently ship to addresses within India only. We do not ship to international destinations at this time.
  • b. Shipping Methods: We offer standard shipping and express shipping options for most orders. The shipping method available for your order will be displayed during the checkout process
  • c. Shipping Timeframes: We aim to process and ship orders within 2 business days of receiving payment. Delivery times will be between 5 to 7 business days and may vary depending on your location and the shipping method selected. Estimated delivery times will be provided during the checkout process.
  • d. Shipping Fees: Shipping fees will be calculated based on the weight of your order, your location, and the shipping method selected. Shipping fees will be displayed during the checkout process.

2. Exchange Policy

  • a. Eligibility: We accept exchanges on products that are defective, damaged, or incorrectly shipped. To be eligible for an exchange, please contact us within 2 days of receiving your order.
  • b. Exchange Process: If you receive a defective, damaged, or incorrectly shipped product, please contact us at [email protected] with your order details and a description of the issue. We will provide instructions for returning the product and arranging for an exchange
  • c. Exchange Criteria: To be eligible for an exchange, the product must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse exchanges on products that do not meet these criteria.
  • d. Exchange Shipping: If you are eligible for an exchange, we will cover the cost of return shipping and ship the replacement product to you free of charge.

3. Contact Us

If you have any questions about our Shipping and Exchange Policy, please contact us at [email protected]