This Cancellation and Refund Policy applies to purchases made on ambalifoods.com (referred to as the “Site”) operated by ODOD Enterprises Private Limited (referred to as “we”, “us”, or “our”).
1. Cancellation Policy
- a. Cancellation by Customer: You may cancel an order within 2 hours of placing order on the Site. To cancel an order, please contact us immediately at [email protected] with your order details. We will make every effort to accommodate your cancellation request; however, we cannot guarantee that we will be able to cancel orders that have already been processed or shipped.
- b. Cancellation by Ambali Foods: We reserve the right to cancel any order for any reason, including but not limited to unavailability of products, errors in pricing or product descriptions, or suspicion of fraud or unauthorized activity.
2. Refund Policy
- a. Refunds for Cancellation: If you cancel an order within the specified time frame of 2 hrs after placing the order and the order has not been processed or shipped, we will issue a full refund to the original payment method used for the purchase.
- b. Refunds for Returns: If you receive a defective or damaged product, you may be eligible for a refund or replacement. Please refer to our Returns Policy for more information on returning products.
- c. Processing Time: Refunds will be processed within 5 to 7 business days of receiving the returned product. Please note that it may take additional time for the refunded amount to reflect in your account depending on your payment method and financial institution.
3. Contact Us If you have any questions about our Cancellation and Refund Policy, please contact us at [email protected].
